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Service areas. We deliver within our active zones. You can order only from restaurants that deliver to your address.
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Home delivery or takeaway. Choose delivery to your address, or takeaway to collect from the restaurant yourself (no delivery fee).
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Fees. The delivery fee is based on distance, with a minimum charge, and is shown before you pay. Delivery is free above the order value displayed in the app.
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Times. Delivery times are estimates, based on the restaurant's preparation time and travel. Track your driver live on the map once they collect your order.
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Who delivers. Orders are delivered by Tortal delivery partners, or by the restaurant's own staff where it delivers its own orders.
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At handover. Be available at the address. Some orders need a verification code, and the driver may take a photo as proof of delivery. Check your items before the driver leaves.
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Failed delivery. If we cannot reach you or find a safe place, the order may be returned or cancelled without refund, as set out in the Refund & Cancellation Policy.
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Contact. support@tortal.com.au
